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1. Emergency, Urgent Care, or After‑Hours Services

Valet Vet does not provide emergency or after‑hours care. If your pet experiences a medical emergency outside our regular business hours, please contact the nearest 24‑hour veterinary hospital immediately.

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2. Cost of Services

• Fees are discussed during your visit.

• Detailed estimates for recommended procedures are available upon request.

• To read more about our Care Commitment, including patient care and fee schedules, click here. 

 

3. Vaccine Reminders & Certificates

• Vaccine reminders, rabies certificates, and statements are sent via email unless otherwise specified.

• We may use text and email for appointment confirmations and service reminders.

 

4. Acknowledgements

By scheduling a house call, you acknowledge that:

1. Our Surgical & X‑ray Unit may not reach every location due to its size.

2. Valet Vet does not offer same‑day surgery; all surgical patients require a pre‑surgical appointment.

3. You may be asked to assist the veterinarian during certain services, and you agree to do so at your own risk.

 

5. Vaccine Policy

UNLESS MEDICALLY CONTRAINDICATED, ALL PATIENTS OF VALET VET ARE REQUIRED TO BE VACCINATED FOR RABIES.
 

6. Picture Policy

Valet Vet may use photos taken during visits for social media and marketing. To opt out, please contact our office to complete an exemption form.

 

7. Smoking Policy

Smoking is not permitted during house‑call visits to protect sensitive medical equipment and supplies.

 

8. Unscheduled Exam Policy

We cannot accommodate unscheduled pets during a visit. If you need an additional pet examined, please inform our office when booking.

 

9. Cancellation Policy

Cancellations made less than 48 hours before the scheduled appointment are subject to a $189 fee.

 

10. Increased Temperature Policy

During hot weather, exams must be conducted indoors. If an outdoor exam is required and the temperature exceeds 90 °F, an additional $109 fee applies.

 

11. Payment & Payment Plan Terms

• Deposits may be required.

• Accepted payment methods: Zelle, cash, debit cards, Visa, MasterCard, American Express, Discover, Scratchpay, and CareCredit.

• Payment plans are not eligible for additional discounts and require pre‑approval for first‑time users.

• Checks are not accepted.

 

12. Prescription & Refill Policy

• Please allow 48–72 business hours for prescription refills.

• Controlled substances require a handwritten prescription and cannot be mailed or emailed.

• Written prescriptions are available upon request; we do not fax or call in prescriptions to third‑party pharmacies at this time.

• To learn more about our in-house online pharmacy, click here.

 

13. Fearful / Anxious Pet Policy

• Safety measures (muzzles, sedation, etc.) may be used to protect pets, pet parents, and our team.

• If a pet cannot be safely examined, we will create a treatment plan for a future visit.

• Consultation, service fees, and prescribed sedation remain due at the time of service.

 

14. Commitment to Professional Conduct

Valet Vet is committed to an inclusive, safe, and respectful environment for clients and team members.

We will not tolerate:

• Verbal or physical abuse

• Sexual harassment

• Cyberbullying

• Threatening statements or behavior

 

Any conduct contrary to these values will result in immediate termination of the Veterinary‑Client‑Patient Relationship.

Thank you for choosing Valet Vet.

If you have questions about any policy, please contact us at admin@valetvet.com or 623-738-2738